CASE STUDY

Emergency Management Suite

UX Research
UI Design
Front-End Development
Logo Design

Stay in control for drills, active incidents and reunification by keeping vital teams apprised through a centralized, cloud-based user experience with Emergency Management Suite

Platform

  • Web
  • iOS
  • Android

Deliverables

  • UX Research
  • UI Design
  • Front-end Development
  • Logo Design

Industry

  • Education Technology
  • Safety Training

Timeline

  • Start: January 2019
  • End: September 2022

Overview

UX Cabin helped Navigate360 redesign and replatform their web and mobile Emergency Management Suite product.

testimonial

Background

Navigate360 is one of the largest school safety software providers in the U.S. They were the result of a recent merger between several of the leading players in the space and brought in UX Cabin to help them redesign their entire Emergency Management Suite.

Objectives

• Replatform their existing products to a new platform
• Implement a cohesive design system across this (and many other) products

Strategy

• Understand the priority of existing feature set across platforms
• Get in the head of the actual user of the product to understand the Jobs-to-be-done
• Build out a prototype to and show it to them to see if we could make their lives easier
• Develop this in a react native mobile, and react web environment

IMG EMS

Competitor Research

Existing emergency management solutions are outdated, require a lot of many entry, and had difficulty integrating with other software schools relied on.

Takeaways

• The UI/UX on these applications is typically an afterthought
• Reporting and staying in compliance with state requirements is paramount

Opportunites

• Integration with other platforms outside of solely visitor management
• All existing providers have very out of date design and poor UX
• Simplify pricing
• Minimize hardware needs

Emergency Management Suite UX

User research

The EMS platform was outdated and we needed to decide if we should rebuild both the mobile and desktop app simultaniously.

We did the following exercises to find out what was most imporant for users and how to successfully rebuild them.

Feature Prioritization Survey

We put together a holistic survey that included the feature set placed into a KANO model.

Our “Respond” feature was the top feature for the mobile experience whereas “SafetyPlans” came out on top for our Desktop experience.

Emergency Management Suite Data

In addition to learning about which features users wanted and on which device, we also learned which needed the most love from the same survey.

“Safety Plans”
were the most requested but also were found to need the most work to be useful. “Maps”, “Respond”, and “Reunification” became fast follows.

This made prioritization clear as Respond on mobile became our top priority to get right as our core feature on the first iteration.

Personas Definition

Having an understand for the type of people using our application was essential as we considered the priorities and needs for each individual.

ux persona
Design Sprint Workshop

We then set out on our design sprint workshop to define how we might accomplish, prioritize and envision these features coming to life in a product development lifecycle.

research base

Sketching, voting, prototyping,

We mapped out “how might we’s”, prioritized features, discussed timelines, sketched out solutions, voted on feature ideas and ultimately refined our featureset for our MVP prototype that we would test with users

research base

User Testing

Design Sprint MVP Tests
Based on the resulting wireframes and flow of the design sprint came a prototype. This was then validated as an MVP and released to the development team.

Ongoing user tests
Before the MVP was even deployed, design began on the next feature decided based on the next most important features requested from the survey and/or business requirements. User testing would be done on each of the features before development handoff.

prototype v1.1

User testing was done via zoom through a clickable Figma prototype🔮🪄🎨

protoype v2.2
Highlights & Findings

Prototypes were developed for each feature and iterations were done based on user testing results.

+ 20 hours worth of qualitative feedback and user testing sessions helped us refine our redesign.

Design

UX Cabin created designs to help Navigate360 EMS stand out as the simplest, easiest to use, and most feature rich emergency management platform

Principles

• Surfacing right info to right people
• Make workflow next steps obvious
• Empower the user during emergencies

Final Designs

Once workflows were validated we completed final designs for the app focusing on simplicity and a modern aesthetic to set EMS apart from other, older competitors.

mockup 1mockup 2

Design System

A design system was created from scratch and built to be extensible and used for all future Navigate360 products.

Atomic Design

the Design System was created with Brad Frost’s “Atomic Design” philosophy. In this model, the smallest UI elements are referred to as “atoms” (ie, icons, labels) and are assembled together in order to create components referred to as “molecules” (ie, buttons, inputs). Molecules are put together in order to create more complex components called “organisms” (ie, cards).”

Some examples of these design molecules include:
• Buttons & Selectors
• Inputs
• Icons

Design system
Principles

• Multi-product scalability
• Theming based on product
• Front-end led from blueprints.js
• Flexible enough to fit different scenarios
• Specific enough to be useful

Whether it was building new products or re-platforming old products we needed a scalable design system to accommodate the growing suite of products within Navigate360.

Design systemDesign System

User Testing

UX Cabin leveraged both live audited user tests and self-directed user tests through Maze to refine the design of Visitor Management.

Moderated User Tests

When we needed context beyond just clicks we conducted live users tests of Visitor Management. This allowed us to understand user needs and intent in real time and ensure our designs were solving the right problem.

Meeting

Unmoderated User Tests With Maze

When design questions centered more around making a complex flow simple enough to be understood we leveraged the user testing platform Maze for quick feedback about each of the designs.

UX Testing

User Surveys

In addition to interactions with the protoypes we gathered direct feedback about the usability of each flow as well as suggestions for improvement.

Front-End Development

UX Cabin supported the internal development team by leading the front-end and react native development process.

Web App

UX Cabin joined forces with navigate from the beginning of development on the app including determining the tech frameworks to implement and executing that impelmentation.

Technologies used include React, Redux, and Blueprint.js.

Mobile App

We also worked with Navigate360 to build a mobile companion app to the EMS web application

Apps were built using the React Native framework.

Let’s figure it out
together

If you know you need help with UX, but none of the options above look exactly right, then let’s hop on a quick call.

Art